14-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date. You do not need to justify the request — telling us it wasn't right for your business is enough.
How to request a refund
Either route works, and both reach the same place:
- Use our support page with the email you bought with and the order reference from your receipt. We reply and process the refund with our payment provider.
- Or request it directly from our payment provider at paddle.net using the same email address.
How refunds are processed
Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all our orders. The money returns to the original payment method. Timing depends on your bank or card issuer, and typically takes a few business days after approval.
What happens to your files
Because these are digital files, your private download link stops working once a refund is approved, and your licence to use the files ends at that point. Nothing else about your record changes — we keep the order on file so support can still help you if you buy again later.
Bought the wrong kit?
You don't need a refund for that. Every kit can be upgraded by paying only the difference in price, straight from your download page. If the upgrade option isn't showing, ask us on the support page and we'll sort it out.